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HR: THE Mentoring Process

Description: Upon completion of this course the student will be able to define mentoring and counseling, describe the similarities and differences between mentoring and counseling, describe the assumptions necessary for an effective mentoring system and describe some of the common barriers to an effective mentoring system. The student will be able to determine whether mentoring or counseling is necessary, list and describe the basic systems for effective mentoring, describe the role and responsibilities of a mentor, describe proper ethical behaviors for a mentor, and describe the four needs of adult students. The student will be able to define values and describe the relationship between values and behaviors, explain how your own values and behavior style affect you as a mentor, define trust and rapport, describe the stages in building trust, and apply basic communication techniques and facilitative listening to mentoring situations. The student will be able to clarify expectations and provide feedback, and describe several different conflict resolution styles.

Objectives:

Duration: 60 min

Language: English

Categories: DOT Operator Qualification

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